Dayton's Heating, Cooling & Plumbing ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, schedule an appointment, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service address
• Billing address (when applicable)
• Details about your heating, cooling, or plumbing service request
• Appointment preferences
• Any information you provide through contact forms, emails, phone calls, or online scheduling

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referring websites
• General website usage information collected through cookies and analytics technologies

2. How We Collect Information

We collect information when you:

• Visit our website
• Submit a contact or estimate request
• Call or email our office
• Schedule an appointment online
• Request heating, cooling, or plumbing services
• Communicate with our team
• Interact with our website through cookies or analytics tools

3. How We Use Your Information

We use the information we collect to:

• Schedule and perform HVAC and plumbing services
• Respond to inquiries and estimate requests
• Confirm and manage appointments
• Communicate service updates and reminders
• Process payments and invoices
• Improve our website and customer experience
• Send maintenance reminders, promotions, or service announcements when permitted by law
• Maintain business records
• Comply with legal obligations

4. Online Appointment Scheduling

Our website offers online appointment scheduling through Squarespace Scheduling (formerly Acuity Scheduling).

When you book an appointment online, you may be asked to provide information such as:

• Name
• Email address
• Phone number
• Service address
• Appointment preferences
• Information regarding your HVAC or plumbing needs

This information is processed by Squarespace Scheduling on our behalf to facilitate appointment scheduling and customer communication. Your use of the scheduling platform is also subject to Squarespace's Privacy Policy.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze visitor activity
• Understand website traffic
• Improve our services and customer experience
• Support website functionality, including appointment scheduling

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Third-Party Services

We may use trusted third-party providers to help operate our business and website, including:

• Website hosting providers
• Squarespace Scheduling (Acuity Scheduling)
• Google Analytics or similar analytics services
• Payment processors
• Email communication platforms
• Marketing and advertising providers
• Customer relationship management (CRM) software

These providers only receive the information necessary to perform services on our behalf and are expected to safeguard your information.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

• Complete requested services
• Schedule appointments
• Process payments
• Operate our website
• Comply with applicable laws or legal requests
• Protect the safety, rights, or property of Dayton's Heating, Cooling & Plumbing or others

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Dayton's Heating, Cooling & Plumbing

Phone: (812) 275-6963

Website: https://daytonshvac.com

Service Area: Bedford, Indiana and the surrounding communities

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